Maintenance and service in transition

Maintenance and service in transition

augmented instructions vs remote support

The situation in recent months has not only revealed clear weaknesses in schools and general public life with regard to the digital infrastructure. The deficits in the areas of digital documentation and knowledge transfer via digital formats have also become apparent in most producing companies.

What to do when expensive and well-trained specialists can no longer travel to solve problems and put machines into operation?

One way that many companies have discovered for themselves is the so-called remote support solution, with which a specialist can instruct a person directly on site from his PC via special data glasses. This solution has proven itself in extinguishing fires and solving problems at short notice.

But isn't it more sensible to avoid fires instead of putting them out? That means: imparting knowledge in such a way that problems can be solved by oneself. Helping people to help themselves, so to speak.