Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item.

To exercise your right of withdrawal, you must inform us (tepcon GmbH, Obere Wiesen 9, 78166 Donaueschingen, info@tepcon.de, Phone: +49 (0)771 8983-260, Fax: +49 (0)771 8983-280) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached model cancellation form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation

If you withdraw from this contract, we must return to you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. of delivery other than the most favourable standard delivery offered by us) without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. point in time.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to an inspection of the quality, properties and functioning of the goods. the condition, properties and functioning of the goods is not necessary.

The right of withdrawal does not apply to the following contracts: Contracts for the delivery of software licences via email.

Sample cancellation form

(If you wish to revoke the contract, please complete and return this form).

  • To tepcon GmbH, Obere Wiesen 9, 78166 Donaueschingen, info@tepcon.de, Fax: +49 (0)771 8983-280
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in the case of notification on paper)
  • Date

(*) Delete as applicable.