{"id":59563,"date":"2025-11-18T08:27:40","date_gmt":"2025-11-18T07:27:40","guid":{"rendered":"https:\/\/tepcon.de\/cancellation-policy\/"},"modified":"2026-02-02T05:51:24","modified_gmt":"2026-02-02T04:51:24","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/tepcon.de\/en\/cancellation-policy\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;secondary_header&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;#2c333a 0%|#2c333a 52%|#532d3b 75%|#b61f3f 100%&#8221; background_image=&#8221;https:\/\/tepcon.de\/wp-content\/uploads\/2025\/10\/bg-element-3.svg&#8221; background_position=&#8221;top_center&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; module_class=&#8221;newnewsecond_header_sec&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;h1_class&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Cancellation policy<\/h1>\n<p>Consumers have a fourteen-day right of withdrawal.[\/et_pb_text][et_pb_button button_url=&#8221;\/en\/contact\/&#8221; button_text=&#8221;Free initial consultation&#8221; module_class=&#8221;secondary_btn&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code module_class=&#8221;custom_mainfixed_button mb0&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_module=&#8221;61508&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"fixedkontakt_btn\"><a href=\"https:\/\/tepcon.de\/en\/the-company\/#kontakt\"><span>Contact us<\/span> <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/12\/envelop-icon.svg\" alt=\"develop\"><\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"fixedmenuivory_search\"><form data-min-no-for-search=1 data-result-box-max-height=400 data-form-id=59732 class=\"is-search-form is-disable-submit is-form-style is-form-style-3 is-form-id-59732 is-ajax-search\" action=\"https:\/\/tepcon.de\/en\/\" method=\"get\" role=\"search\" ><label for=\"is-search-input-59732\"><span class=\"is-screen-reader-text\">Search for:<\/span><input  type=\"search\" id=\"is-search-input-59732\" name=\"s\" value=\"\" class=\"is-search-input\" placeholder=\"Search here...\" autocomplete=off \/><span class=\"is-loader-image\" style=\"display: none;background-image:url(https:\/\/tepcon.de\/wp-content\/plugins\/add-search-to-menu\/public\/images\/spinner.gif);\" ><\/span><\/label><button type=\"submit\" class=\"is-search-submit\"><span class=\"is-screen-reader-text\">Search Button<\/span><span class=\"is-search-icon\"><svg focusable=\"false\" aria-label=\"Search\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24px\"><path d=\"M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z\"><\/path><\/svg><\/span><\/button><input type=\"hidden\" name=\"id\" value=\"59732\" \/><\/form><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"fixedtestphase_btn\"><a href=\"https:\/\/login.instructor.de\/trial\" target=\"_blank\"><span>Start test phase<\/span> <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/12\/rocket-icon.svg\" alt=\"rocket\"><\/a><\/div>\n<p>[\/et_pb_code][et_pb_image src=&#8221;https:\/\/tepcon.de\/wp-content\/uploads\/2025\/11\/privacy-policy-bg.jpg&#8221; alt=&#8221;Privacy Policy&#8221; module_class=&#8221;img__radius&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;checkmrk_list anchor_link_class&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;  privacy-policy-rows pb0&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;01&#8243; module_class=&#8221;h3-class datenschutz-box-2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Right of withdrawal<\/h3>\n<p>You have the right to withdraw from this contract within fourteen days without giving any reason.<\/p>\n<p>The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item.<\/p>\n<p>To exercise the right to cancel, you must inform us (tepcon GmbH, Obere Wiesen 9, 78166 Donaueschingen, info@tepcon.de, Phone: +49 (0)771 8983-260, Fax: +49 (0)771 8983-280) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. <\/p>\n<p>To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;  privacy-policy-rows pb0&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;02&#8243; module_class=&#8221;h3-class datenschutz-box-2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Consequences of revocation<\/h3>\n<p>If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.  <\/p>\n<p>You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.   <\/p>\n<p>The right of withdrawal does not apply to the following contracts: Contracts for the delivery of software licenses via email.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=&#8221;  privacy-policy-rows&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;03&#8243; module_class=&#8221;h3-class datenschutz-box-2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Sample withdrawal form<\/h3>\n<p>(If you wish to cancel the contract, please fill out this form and send it back to us).<\/p>\n<ul>\n<li>To tepcon GmbH, Obere Wiesen 9, 78166 Donaueschingen, <a href=\"mailto:info@tepcon.de\">info@tepcon.de,<\/a> Fax: <a href=\"fax:+49%20(0)771%208983-280\"><\/a>+49 (0)771 8983-280<\/li>\n<li>I\/we (*) hereby revoke the contract concluded by me\/us (*) for the purchase of the following goods (*)\/the provision of the following service (*)<\/li>\n<li>Ordered on (*)\/received on (*)<\/li>\n<li>Name of the consumer(s)<\/li>\n<li>Address of the consumer(s)<\/li>\n<li>Signature of the consumer(s) (only for notification on paper)<\/li>\n<li>Date<\/li>\n<\/ul>\n<p>(*) Delete as appropriate.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation policy Consumers have a fourteen-day right of withdrawal.Contact us <form data-min-no-for-search=1 data-result-box-max-height=400 data-form-id=59732 class=\"is-search-form is-disable-submit is-form-style is-form-style-3 is-form-id-59732 is-ajax-search\" action=\"https:\/\/tepcon.de\/en\/\" method=\"get\" role=\"search\" ><label for=\"is-search-input-59732\"><span class=\"is-screen-reader-text\">Search for:<\/span><input  type=\"search\" id=\"is-search-input-59732\" name=\"s\" value=\"\" class=\"is-search-input\" placeholder=\"Search here...\" autocomplete=off \/><span class=\"is-loader-image\" style=\"display: none;background-image:url(https:\/\/tepcon.de\/wp-content\/plugins\/add-search-to-menu\/public\/images\/spinner.gif);\" ><\/span><\/label><button type=\"submit\" class=\"is-search-submit\"><span class=\"is-screen-reader-text\">Search Button<\/span><span class=\"is-search-icon\"><svg focusable=\"false\" aria-label=\"Search\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" width=\"24px\"><path d=\"M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z\"><\/path><\/svg><\/span><\/button><input type=\"hidden\" name=\"id\" value=\"59732\" \/><\/form>Start test phase Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-59563","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation policy - tepcon GmbH<\/title>\n<meta name=\"description\" content=\"Cancellation policy of tepcon GmbH: 14 days right of withdrawal, repayment, return, costs &amp; exceptions (e.g. software licenses).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tepcon.de\/en\/cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation policy - 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