{"id":59316,"date":"2020-10-08T11:55:41","date_gmt":"2020-10-08T09:55:41","guid":{"rendered":"https:\/\/tepcon.de\/maintenance-and-service-in-transition\/"},"modified":"2020-10-08T11:55:41","modified_gmt":"2020-10-08T09:55:41","slug":"maintenance-and-service-in-transition","status":"publish","type":"post","link":"https:\/\/tepcon.de\/en\/maintenance-and-service-in-transition\/","title":{"rendered":"Maintenance and service in transition"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;fpt0&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;1&#8243; module_id=&#8221;sectionscrollid1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>instructions vs. support<\/h2>\n<p>The situation in recent months has not only revealed clear weaknesses in the digital infrastructure in schools and public life in general. The deficits in the areas of digital documentation and knowledge transfer via digital formats have also become apparent in most manufacturing companies. <\/p>\n<p>What do you do when expensive and well-trained specialists can no longer travel to solve problems and put machines into operation?<\/p>\n<p>One way that many companies have discovered is the so-called remote support solution, with which a specialist can instruct a person directly on site from their PC using special data glasses. This solution has proven its worth in extinguishing fires and solving problems at short notice. <\/p>\n<p>But doesn&#8217;t it make more sense to prevent fires instead of putting them out? That means imparting knowledge in such a way that problems can be solved by people themselves. Helping people to help themselves, so to speak.  <\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tepcon.de\/wp-content\/uploads\/2025\/11\/augmented_instructions_vs_remote_service.jpg&#8221; alt=&#8221;Maintenance and service in transition&#8221; module_class=&#8221;img__radius  &#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This solution has proven its worth in extinguishing fires and&#8230;<\/p>\n","protected":false},"author":3,"featured_media":59318,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[129],"tags":[169,205,224],"class_list":["post-59316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-augmented-instructor","tag-maintenance-2","tag-maintenance-instructions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Maintenance and service in transition - tepcon GmbH<\/title>\n<meta name=\"description\" content=\"Preventing fires instead of putting them out? This means imparting knowledge in such a way that problems can be solved by people themselves.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tepcon.de\/en\/maintenance-and-service-in-transition\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Maintenance and service in transition - tepcon GmbH\" \/>\n<meta property=\"og:description\" content=\"Preventing fires instead of putting them out? This means imparting knowledge in such a way that problems can be solved by people themselves.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tepcon.de\/en\/maintenance-and-service-in-transition\/\" \/>\n<meta property=\"og:site_name\" content=\"tepcon GmbH\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-08T09:55:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tepcon.de\/wp-content\/uploads\/2025\/11\/augmented_instructions_vs_remote_service-768x361-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"361\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Seiten-Werk Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Seiten-Werk Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/tepcon.de\\\/en\\\/maintenance-and-service-in-transition\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tepcon.de\\\/en\\\/maintenance-and-service-in-transition\\\/\"},\"author\":{\"name\":\"Seiten-Werk Admin\",\"@id\":\"https:\\\/\\\/tepcon.de\\\/#\\\/schema\\\/person\\\/14f34d660015a4c020a08d878a4a6625\"},\"headline\":\"Maintenance and service in transition\",\"datePublished\":\"2020-10-08T09:55:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/tepcon.de\\\/en\\\/maintenance-and-service-in-transition\\\/\"},\"wordCount\":294,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/tepcon.de\\\/en\\\/maintenance-and-service-in-transition\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/tepcon.de\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/augmented_instructions_vs_remote_service-768x361-1.jpg\",\"keywords\":[\"augmented instructor\",\"Maintenance\",\"Maintenance instructions\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/tepcon.de\\\/en\\\/maintenance-and-service-in-transition\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tepcon.de\\\/en\\\/maintenance-and-service-in-transition\\\/\",\"url\":\"https:\\\/\\\/tepcon.de\\\/en\\\/maintenance-and-service-in-transition\\\/\",\"name\":\"Maintenance and service in transition - tepcon GmbH\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/tepcon.de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/tepcon.de\\\/en\\\/maintenance-and-service-in-transition\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/tepcon.de\\\/en\\\/maintenance-and-service-in-transition\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/tepcon.de\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/augmented_instructions_vs_remote_service-768x361-1.jpg\",\"datePublished\":\"2020-10-08T09:55:41+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/tepcon.de\\\/#\\\/schema\\\/person\\\/14f34d660015a4c020a08d878a4a6625\"},\"description\":\"Preventing fires instead of putting them out? 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