Was muss getan werden?

Definieren des Ziels, für welches die Arbeitsanweisung erstellt werden soll.

Unter welchen Voraussetzungen muss es getan werden?

Wer hat die passende Qualifikation und kennt Regeln, Sicherheits- und Unternehmensstandards.

Wie muss es durchgeführt werden?

Einzelne Handlungsschritte so verständlich durch Text und Bild umsetzen, damit alles einfach nachvollziehbar und übersichtlich ist.

Womit muss es getan werden?

Das passende Hilfsmittel ist der tepcon „instructor“ – die Software für die Erstellung von digitalen Anleitungen. Durch die Nutzung auf z.B. einem Tablet können Bilder und Videos erstellt und integriert sowie Texte, Symbole und Töne ergänzt werden.

Wozu dient die Arbeit?

Die Anweisung soll dem Bediener verständlich erklären, was für ihn zu tun ist und dokumentieren, was getan wurde. Parallel werden Mitarbeiter geschult und garantieren damit eine gleichbleibende Qualität.

In minutenschnelle können Anleitungen mit dem tepcon „instructor“ erstellt werden.

Analytics

The analytics of digital instructions enable transparent analysis of executed work processes. This makes it easier to understand workflows, identify optimization potential, and continuously improve processes. At the same time, the analytics help sustainably increase quality, efficiency, and process reliability.

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Analytics dashboard
Instruction overview
Instruction analystics
Leaderboards

Analytics dashboard

The Instruction Analytics Dashboard provides a clear overview of the current status and development of all instructions.

A key element of the dashboard is the timeline of published instructions, which visualizes how the number of released instructions evolves over time. This allows users to easily track progress in documentation activities.

Instruction Overview

The instruction overview provides a tabular display of all available instructions and their key metrics. These include the average execution time, number of tickets, abandonment rate, number of executions, backward steps within the instruction, views, and user ratings.

This structured overview makes it easy to quickly compare the usage and quality of individual instructions.

Instruction Analysis

The instruction analysis provides detailed insights into the usage and execution of individual instructions. Key metrics such as the average processing time of individual steps, backward navigation within the instruction, and other important KPIs are clearly displayed.

This makes it easy to identify bottlenecks, unclear steps, or error-prone areas, allowing instructions to be improved in a targeted way. This supports continuous optimization of work processes, higher efficiency, and improved instruction quality.

Leaderboards

The leaderboards highlight users and teams who actively contribute to creating or using instructions. It becomes visible who creates many instructions, uses them frequently, or plays an active role in improving work processes.

This transparent display of achievements encourages motivation and participation within teams. At the same time, it supports knowledge sharing and creates a positive sense of competition that encourages instructions to be used, improved, and further developed more frequently.