instructions vs. support
The situation in recent months has not only revealed clear weaknesses in the digital infrastructure in schools and public life in general. The deficits in the areas of digital documentation and knowledge transfer via digital formats have also become apparent in most manufacturing companies.
What do you do when expensive and well-trained specialists can no longer travel to solve problems and put machines into operation?
One way that many companies have discovered is the so-called remote support solution, with which a specialist can instruct a person directly on site from their PC using special data glasses. This solution has proven its worth in extinguishing fires and solving problems at short notice.
But doesn’t it make more sense to prevent fires instead of putting them out? That means imparting knowledge in such a way that problems can be solved by people themselves. Helping people to help themselves, so to speak.
