You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item.
To exercise the right to cancel, you must inform us (tepcon GmbH, Obere Wiesen 9, 78166 Donaueschingen, info@tepcon.de, Phone: +49 (0)771 8983-260, Fax: +49 (0)771 8983-280) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of withdrawal does not apply to the following contracts: Contracts for the delivery of software licences via email.
(If you wish to revoke the contract, please complete and return this form).
(*) Delete as applicable.
tepcon is your partner for innovative digitalization solutions for industry and services. Since tepcon GmbH was founded in 2002, our vision has been to make technological change truly tangible for our customers. Our "instructor" is your software for digital instructions and helps you to gain a competitive edge by increasing efficiency at various levels.
Stay up to date, learn first-hand about the most innovative digitalization trends and all the latest news about tepcon, the "instructor" for digital instructions, and receive exclusive invitations to our lectures and events.