Integration of tepcon’s instructor solution into TN’s open service ecosystem
Transaction-Network GmbH & Co KG, operator of an open, cross-manufacturer ecosystem for digital service in mechanical and plant engineering, today announces a strategic partnership with tepcon GmbH, a leading provider of digital industrial solutions.
At the heart of the collaboration is the integration of tepcon’s instructor solution into the Transaction-Network platform. This gives machine builders and operators direct access to innovative functions for training, digital instructions and knowledge transfer – seamlessly integrated into the digital service ecosystem.
The AI-supported platform from Transaction-Network connects machine builders, OEMs and specialized third-party providers to make service processes more transparent, automated and scalable. By integrating tepcon’s instructor, customers benefit from a standardized interface architecture, secure data connection via the dataX integration platform and a central marketplace for digital services.
“With the instructor solution from tepcon, we are expanding our ecosystem with a powerful tool that provides service teams with practical knowledge and efficient support on site,” says Gerd Bart, Managing Director of Transaction-Network GmbH & Co. KG “This is how we are driving forward modernization and collaboration in service.”
“Transaction-Network recognizes critical situations at an early stage and perfectly complements the tepcon instructor, which provides clear instructions for action – so service and operation run seamlessly together. The combination ensures fewer downtimes, assured quality and maximum customer satisfaction thanks to an end-to-end digital service chain,” says Christoph Kluge, Managing Director of tepcon GmbH.
The partnership also includes joint marketing initiatives such as trade fair appearances. tepcon’s instructor – the software for digital instructions – is now available to all platform users via Transaction-Network’s online marketplace.
Further information:
www.transaction-network.com
www.tepcon.de
About Transaction-Network GmbH & Co:
|
Transaction-Network GmbH & Co KG, based in Gottmadingen, is a software-as-a-service provider that connects machine operators with machine and plant manufacturers on a central platform. With its modular customer portal software of the same name, Transaction-Network covers all areas of after-sales service – from asset management, AI agents and IIoT to a ticket system and online store. The software is a digital tool that offers manufacturing companies an infrastructure for plannable and consistent service processes with the machine manufacturer – including maintenance and servicing. This not only increases transparency and availability while producers improve their delivery reliability and avoid machine downtimes. At the same time, cross-manufacturer collaboration and added value along a complete production line increase. The company was founded in 2021 by Gerd Bart, Markus Jäckle and Matthias Maier. Transaction-Network stands for a new service dimension in mechanical engineering. Practical, networked and ready for the next industrial generation. About tepcon GmbH tepcon GmbH has been a specialist for digital transformation in industry and services since 2002. What drives us: Helping companies to simplify their processes, secure knowledge in their operations and sustainably increase efficiency. To this end, we develop practical software solutions that translate technological innovation into concrete competitive advantages. The core product in our portfolio is instructor – our platform for digital work, assembly and service instructions. With this software, companies can document specialist knowledge centrally, create step-by-step instructions and make them available in an up-to-date and mobile format at any time. This standardizes and accelerates processes and measurably improves quality. Our strength lies in the combination of interdisciplinary know-how, an experienced team and very close cooperation with customers and partners. |